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In today’s episode, we advance the work we did in ‘Episode 6 The Psychology of Feedback’, by answering a question from our dedicated listener James who asked the very simple question, "Once you develop the will, how do you develop the skill?" A great question!

So over the next 16 minutes I’m going to give you some strategies and techniques that will help you develop the skills to master the feedback conversation itself. We'll begin by talking about the leadership dialogue, which I’m sure you’ve heard me mention in previous episodes. I’ll the cover the following:

• Why mastery of difficult conversations pretty much determines how effective you can be as a leader (and shoutout to my introverts, this applies to you too!)

• How conflict aversion will negatively affect your career and the performance of those in your team

• The seven key elements of a great feedback conversation

• How to prepare for these conversations, including some sentence structures that you can use to begin difficult feedback conversations

• Some tips for how to make this a fail safe discipline for your leadership toolkit

The free downloadable this week is a script that you can use for feedback conversations, and you can download that below. This is a MUST READ, I can’t emphasise enough how important preparing for these conversations is - they’re not the type of thing you should just ‘wing’, you need to give yourself the best chance of succeeding, and give the person receiving feedback, the respect they deserve.

This is one of the toughest parts of leadership, and as I’ve said many times on this podcast, it’s only the first 100 tough conversations that are truly difficult - the more you practice, the better you become, and that’s not only good for you, but for the person you’re giving feedback to.

I’d love to hear if this has helped you with a tough feedback conversation, so please send me an email at with your thoughts and feedback!