When a new boss comes into an organisation and identifies that there is a need to make major changes, should she listen to her people, or push ahead regardless?
Changing fundamentals like the organisational values can be tricky, but sometimes necessary. The so-called ‘Captain’s Call’ is used to at least some extent by all leaders, with varying degrees of success.
This episode explores the question: when is it OK to make a decision without the support of (or even in the face of concerted opposition from) your people?
We examine potential repercussions, and cover some simple rules of thumb that will help you to think about how you are using the power of your position to get results.