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For a leader, trying to shift a culture, improve performance, or lift the standard of a team is fraught with danger. Ideally, everyone would recognise the necessity for change, the benefits to be gained, and the logic of the plan. They would then get behind you with their unequivocal support.

In reality, this is not how the world works.

So what do you do when the change management frameworks and theories cease to work, due to the entrenched change resistance of a handful of your people? I have chosen a rather graphic expression for this - shoot a hostage (not literally, of course!) - because I need to get your attention.

If you can’t shut down the passive aggressive resistance that some people deploy, all the change experts and process frameworks in the world won’t help you.

Remember, not changing is NOT an option!

Read the transcript for Episode 56 here.


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